Reference

The Legal Ground Rules Behind Your Account

tpower2 sets out straightforward account terms covering how you open a wallet-linked account and how we verify deposits made through Touch 'n Go eWallet, Boost or GrabPay.

Account TermsData Handling NoticePayment TransparencyEligibility By Region
tpower2 The Legal Ground Rules Behind Your Account
DATA AND SECURITY

Data, Security and Account Retention Explained

How We Handle Your Data We store your registration details and payment history only as long as needed for account verification and dispute handling; data tied to a closed account follows the same retention rule, not kept indefinitely.
Cookies On Your Device tpower2 uses cookies to keep you logged in between sessions and to remember your preferred payment chip, whether that's Touch 'n Go eWallet or GrabPay; you can clear them anytime from your browser settings.
Account Security Checks Every login triggers a device and session check, and a change to your linked wallet — say switching from Boost to GrabPay — asks for fresh verification before it takes effect on your account.
Requesting A Change Or Copy If you want a copy of your account data or need a correction made, write to our support address with your account ID; we check it and respond through the same channel you used.
GET IN TOUCH

Reach Our Team About Legal Questions

Team online

Live Chat For Account Queries

Our live chat sits inside your account dashboard and answers terms questions directly — ask about a disputed round or how a Touch 'n Go eWallet deposit was verified.

Email For Formal Requests

For anything that needs a written record — a terms dispute, a data request, or a closed-account query — email our support address and reference your account ID and the date in question.

In-App Help For Verification

Inside the app, the help section walks you through identity verification step by step, including which details we check against your Boost or GrabPay wallet before a withdrawal clears.

Legal Questions Malaysia Players Ask Us

Access to tpower2 depends on local law and is only available where local law permits; we don't claim a blanket right to operate in every state, so eligibility can vary by region.

Closed-account data is kept only as long as needed for verification and dispute handling, then phased out under the same retention rule that applies to active accounts.

Yes — write to our support address with your account ID, and we'll send back the data tied to your account through the same channel you contacted us on.

We match your registered name against the wallet used for deposits and withdrawals; a mismatch between your Touch 'n Go eWallet and your account profile can delay a withdrawal request.

Start with live chat inside your account for a quick check, or email our support address with your account ID and the date if the matter needs a written record.

No — any update to our terms is dated and posted on this page, so you can compare the current wording against what applied when you registered.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.